Company > Services
At Independence, our goal is to design a partnership that reduces your costs and increases your patient satisfaction. Benefits of an Independence Medical Account include:
Support Groups
Customer Service Department. With customer service representatives who have expertise in locating hard-to-find products, hold times under 30 seconds, and 99.5% order accuracy, you can rest assured that the ordering process will be fast and efficient.
Dedicated Account Managers. Our account managers are here to assist you, provide answers to your questions and continuously bring value-added ideas to your business.
Web Help Desk. Our dedicated online web trainer will walk you through how to order online and utilize account management tools such as order tracking, reorder shortcuts, reports and online invoices. Schedule web training >
Flexible Distribution Services
Patient Home Delivery Shipping. We can ship medical supplies under your company’s name directly to your patients, providing you with access to more than 30,000 items in stock, without inventorying a single product. This significantly reduces the costs associated with receiving, inventorying, picking, packing and processing your orders, and allows you to focus your time and effort on growing your business more profitably.
Direct Shipment to Your Facility. Independence Medical will deliver directly to your facility(s), providing just-in-time inventory solutions. We can distribute to multiple ship-to locations for a central or regional purchasing office, significantly decreasing lead times. Consolidated reports, detailing each facility’s purchasing activity, are available to help you better manage your inventory.
Delivery Options
Same-Day Shipping. With the industry’s latest cut-off times, you can place orders up until 5:15 p.m. EST, 4:15 p.m. in all other time zones, and we’ll ship it the same day, pending credit approval.
Nationwide Delivery. Our five distribution centers provide one- to two-business day delivery to 96% of the United States. Check out our warehouses >
Free Freight. We offer free shipping on orders greater than $250, excluding diapers, gloves, enteral products, DME and case quantities of solutions.
Ordering
Multiple Ordering Methods. Place orders the way that works best for you: via Internet, EDI, phone and fax.
No Minimum Orders. Order exactly how much you need – no more, no less.
Order Confirmation. If you request a confirmation, we’ll send it to you via e-mail or fax.
Customized Reporting. We offer utilization reporting customized to your specific needs to accommodate your record-keeping procedures. We can create custom summary reports by facility, product, date range and manufacturer.
Customer Service. Available 8:30 a.m. to 7:15 p.m. EST, Monday through Friday.
Marketing Support
Custom Catalog. You can have your own catalog without incurring production costs! Our 64-page, full-color custom catalog displays over 500 of our best-selling items and can be imprinted with your logo, phone numbers, fax numbers, Web address and ordering information.
Billing Support
Medicare Guidelines. We provide suggested limits under Medicare Part B for many ostomy, diabetes and urological products. Please click here to view Medicare guidelines.
Medicare Allowables. If you have an Indemed.com account, you will be able to view the Medicare allowables for your state while you are logged in. To get an account, click here.
