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At Independence, our goal is to design a partnership that reduces your costs and increases your patient satisfaction. Benefits of an Independence Medical Account include:

Account Support
Flexible Distribution Services
Delivery Options
Ordering Options
Customized Marketing
Billing Support

Account Support

Customer Service Department. With customer service representatives who have expertise in locating hard-to-find products, hold times of less than 60 seconds and 99.5% order accuracy, you can rest assured that the ordering process will be fast and efficient.

Dedicated Account Managers. Our account managers are here to assist you, provide answers to your questions and continuously bring value-added ideas to your business.

Web Help Desk. Our dedicated online web trainer will walk you through how to order online and utilize account management tools such as order tracking, reorder shortcuts, reports and online invoices.
Schedule web training

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Flexible Distribution Services

Patient Home Delivery Shipping. We can ship medical supplies under your company’s name directly to your patients, providing you with access to more than 40,000 items in stock, without inventorying a single product. This significantly reduces the costs associated with receiving, inventorying, picking, packing and processing your orders, and allows you to focus your time and effort on growing your business more profitably.

Direct Shipment to Your Facility. Independence Medical will deliver directly to your facility(s), providing just-in-time inventory solutions. We can distribute to multiple ship-to locations for a central or regional purchasing office, significantly decreasing lead times. Consolidated reports, detailing each facility’s purchasing activity, are available to help you better manage your inventory.

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Delivery Options

Same-Day Shipping. With the industry’s latest cut-off times, you can place orders up until 5:15 p.m. EST, 4:15 p.m. in all other time zones, and we’ll ship it the same day, pending credit approval.

Nationwide Delivery. Our ten distribution centers provide 1 – 2 business day delivery to 99% of the U.S.
Check out our warehouses

Free Freight. We offer free shipping on orders greater than $250, excluding enteral products, cleaning solutions, gloves, milk, DME products, bulk incontinence items and all Home Delivery shipments.

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Ordering Options

Order by Web. Orders may be placed online, 24 hours a day, 7 days a week. Search our entire inventory, track orders and manage Home Delivery accounts, all from your Web browser. Setting up an online account is easy, and we offer personalized Web training. Dedicated Web support is available from 8:30 a.m. to 5:30 p.m. EST, Monday to Friday.

Order by EDI & PDE. Integrated with Ariba, Bonafide, Brightree, CareCentric, Computers Unlimited (TIMS), DirectHME, Fastrack, Pacware, QS/1, SUreCost, Universal Software and others.

Order by Phone. Orders may be placed by calling 1-800-860-8027 from 8:30 a.m. to 7:30 p.m. EST. Orders placed before 5:15 p.m. EST (4:15 p.m. in all other time zones) will ship same day pending credit approval.

Order by Fax. Orders may be placed via fax by dialing 330-963-6516. Call your Independence Medical Representative to have a customer fax order form sent to your company.

No Minimum Orders. Order exactly how much you need – no more, no less.

Customized Reporting. We offer utilization reporting customized to your specific needs to accommodate your record-keeping procedures. We can create custom summary reports by facility, product, date range and manufacturer.

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Customized Marketing

Customized Marketing. Every time your patients enter your facility or receive a shipped order, you have an opportunity to promote your business! With Independence Medical’s Customized Marketing Program, you can reach your patients directly with personalized, focused messaging to help enhance your brand recognition, encourage new orders and retain existing sales. Let us help you create a Personalized Catalog, available with our full line of product categories, or a Retail Catalog featuring our top-selling items in DME, personal therapy and more. Catalogs can be imprinted with your logo, store locations and ordering information, and we provide complete design assistance from layout to printing. In addition to catalogs, we also offer customizable Direct Mail Advertisements, Brochures, Package Inserts, Fliers, Product Sell Sheets and more, allowing you to deliver your targeted messaging to the specific patients you wish to reach. For more information on promoting your business through customized marketing solutions, call us today at 1-800-860-8027.

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Billing Support

Medicare Guidelines. We provide suggested limits under Medicare Part B for many ostomy, diabetes and urological products. Please click here to view Medicare guidelines.

Medicare Allowables. If you have an Indemed.com account, you will be able to view the Medicare allowables for your state while you are logged in. To get an account, click here.

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