What's the latest I can place an order and receive same-day shipping?
Cardinal Health at-Home offers same-day shipping from all Ten U.S. distribution centers. Orders will be shipped same day, pending credit approval. Check out the current cut-off times for each distribution center.

Are there any minimum order requirements?
No. Cardinal Health at-Home does not have any minimum orders, providing you just-in-time inventory solutions.

What products does Cardinal Health at-Home carry?
Cardinal Health at-Home carries over 40,000 items from more than 700 manufacturers. Visit our Products page to learn about the product categories that we carry or Search our Catalog to find a specific product.

Does Cardinal Health at-Home offer an online catalog?
Yes, Please Click Here to Download our latest online catalog.

What if I can't find a product I'm looking for?
Please feel free to contact our Customer Service Department at 1-800-860-8027, option 2 or contact us.

Which manufacturers does Cardinal Health at-Home carry?
Cardinal Health at-Home offers disposable medical supplies from more than 700 manufacturers.

How do I create an account?
Visit our Request an Account page or call 1.800.860.8027 to get started.

I am an existing account holder, but I am unable to log into my account. What should I do?
Call 1.800.860.8027 (Option 2) or submit your question online and we'll get back to you soon.

If I have website-related questions, who should I call?
Call 1.800.860.8027 (Option 2) or submit your question online.

What will I have access to with a Cardinal Health at-Home Account?

You'll be able to:

• Browse 40,000+ medical supplies
• Place orders
• View contract pricing
• Manage dropship accounts
• Download invoices and reports
• And more

Do you offer training sessions if I'm not familiar with your website or services?
Yes! Please submit your question online to schedule a training.

Can I create additional log-ins for others in my company?
Yes. Go to Modify Profile > scroll to the bottom > click Add a Log-In and enter the required info..

Where can I find additional information?
Download our Internet Help Guide or schedule a training.

I don't know my username and/or password. What should I do?
Click here to receive an automated email. If no email was provided during account creation, call 1.800.860.8027 (Option 2).

Am I locked out of my account?
After five failed attempts, accounts are locked. Call 1.800.860.8027 (Option 5) or submit your question online.

How do I reactivate my account?
Ensure your credentials are correct. For help, call 1.800.860.8027 (Option 5).

Do you have any user guides or tools for logging into my account?

• Log In User Guide
• Multi-factor Authentication (MFA) Guide

What are your shipping options?
Cardinal Health at-Home can provide premium shipping services including Next Business Day, Second Business Day and Third Business Day. Charges for shipping services other than Ground will be added to the invoice.

What is the cutoff time for same-day shipping?
Orders placed M-F before 3 p.m. local time are eligible, pending credit approval.

What is your backorder policy?
We cover ground freight for backordered items from alternate centers (excludes enteral, cleaning solutions, gloves, milk, DME, and bulk incontinence).

What is the return policy?

Returns accepted within 30 days for 100% credit (with exceptions). Must include:

• Return Authorization Number
• Original packaging
• Same unit of measure

Return Process Options:

1. Call 1.800.860.8027 (Option 3)
2. Email: gchhimcs@indemed.com
3. Use the Order Return Form via self-service
4. Use Order Search to request return

Who can I contact regarding a defective product?

Call 1.800.860.8027. Provide:

• Order #
• Item #
• UOM
• Defective Quantity
• Lot # / Serial #
• Detailed description of defect
• Photo of defect (if defect is expiration date, please capture date in the image)

Retain product for 3 weeks. Some manufacturers require direct contact.

What is threshold delivery?
An optional delivery service in which shipments are brought inside the first door of the address and delivered to a dry area within the customer's home.

*The service does not include set-up, installation, assembly, or debris removal.

Is there a fee for threshold delivery?
The cost is $10.00 per order.

Does the service include unpacking and put away my supplies?
Drivers will only bring in your package to the first available dry area of the home. They will not unpack and put away your supplies.

Is this service available everywhere?
Threshold delivery is available with select regional carriers out of our OH, NJ, IL, and TX facilities. FedEx and UPS do not provide threshold delivery service.

Does my customer need to do anything to ensure delivery?
No. Delivery drivers will knock / ring the doorbell and wait 1-2 minutes for the patient to answer the door. The driver will then bring in the package(s) to a dry area within your home.

Will this delay my shipment?
If you are not home at the time of delivery or are unable to answer the door, the driver will leave your package in a safe location.

Download our Credit Application (PDF). Complete page one, review the Terms & Conditions on page two, and sign and fax to us at 330-963-0709.

What are the standard terms?
Standard terms are net 30 days from invoice date after Credit Application has been approved.

What are the payment options?
Visa, MasterCard, American Express, Diners Club, personal check with approved Credit Application and C.O.D. Customer's check for C.O.D. orders will be accepted if Cardinal Health at-Home has accepted the bank reference supplied by Customer. Please call 1-800-860-8027 for all other payment options (C.O.D. is not available for drop ship orders).

Is contract pricing available?
Yes, Cardinal Health at-Home offers volume discount pricing. Please complete the Create an Account form to set up a Cardinal Health at-Home account, contact our Sales Representatives at 1-800-860-8027 or contact us.

How soon can I receive my invoice?
Invoices generate one (1) business day after the order ships. For vendor drop ship orders, invoices generate 24 hours after we receive shipping confirmation from the vendor.

How can invoices be sent?
Returns accepted within 30 days for 100% credit (with exceptions). Must include:

• Mailed
• Faxed
• Downloaded from Indemed.com
• Transmitted electronically via EDI

.

Can I find my invoices online?
: Yes. Go to Manage Accounts > Reports > Invoice Search/Superbill Search.Need help? Refer to:

• Invoice Search Instructions
• Superbill Search Instructions

How long are invoices and superbills stored online?
One (1) year. For older documents, call 1.800.860.8027 (Option 4) or email imar@cardinalhealth.com.

If I have multiple accounts, will I be able to see all invoices?
No. You must log into each account separately to view invoices for that specific account.

Are there other invoice options?
Yes. Use the Order Activity Report to create an Excel file of all invoiced orders.

• Accessing Activity Report Instructions.

What is your privacy policy?
We are committed to protecting your Personal Data. Our Global Privacy Notice explains:

• What data we collect
• How we use, share, and manage it
• Your rights and choices

Please review the policy before using our services or sharing data.

What is a Unit of Measure item?
It refers to the quantity an item is sold in (e.g., Each, Box, Case, Pallet).Example: A Foley Catheter may be sold as:

• Each = 1 catheter
• Case = 12 catheters

How do I use the Unit of Measure functionality?
On the QuickView or Product Details page, select your preferred unit. Hover to view pricing and description, then click to select.

How will I know if an item is available in multiple Units of Measure?
Look for the 'Sold By' label. If multiple units are available, a link will appear. If not, only one unit is available.

Can I change the Unit of Measure for items already in my cart?
Yes. In your cart, click the link in the 'Sold By' column, update the unit, and click 'Update'.

Where can I find product recalls?
Visit our Product Recalls page for the most up-to-date information.