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COVID-19 Pandemic Update

Cardinal Health at-Home is taking all precautions to protect our customers and employees while minimizing impact to our customers. Learn more about Cardinal Health at-Home’s response to COVID-19.

Regional Distribution Changes

As the COVID-19 crisis evolves, we remain committed to delivering the products our customers need, when they need them. Ongoing concerns related to the pandemic have led to challenges in our Texas distribution center. The safety and health of our team members, and protecting the health of our customers, remain our top priorities, so orders from our Texas distribution center have been shifted to our California and Ohio distribution centers. This may result in a one-to-two-day delay in transit time. Please see the list of impacted ZIP codes. We appreciate your understanding.

COVID-19 Product Disruptions

We are making every effort to support and supply our customer base, in accordance with most critical need, responding rapidly to extreme changes in product demand and manufacturer capacity. In these efforts, the following are current product disruptions:

  • Gloves are no longer available
  • PPE (Sanitizer, masks, thermometers, gowns, etc.) and home paper products continues to be limited

eTracking

eTracking. A better way to track your home medical equipment. Our new cloud-based product equips your business with the tools to track assets through the web, app, and email. Click here to learn more.

Order Return Form

Please use the online return form to submit your return order request. A Cardinal Health at-Home Medical representative will respond within 48 hours. If you have any questions, please contact our Customer Service team at 1-800-860-8027.

Cardinal Health Product Rebranding

Cardinal Health at-Home is continuing to rebrand Medtronic’s Patient Recovery portfolio, starting with our incontinence line.

Please know that these products still have the high performance and quality you have come to know and trust.

Please note the following information:

  • Products are not changing, and most SKUs will remain the same
  • Incontinence packing strings, UOM (unit of measure) and pricing is not changing
  • Patient Recovery and existing Cardinal health incontinence products are being rebranded with a sleek, upgraded look to packaging

Additionally, we have provided the following files as resources for you: