Cardinal Health at-Home will only accept product returned within 90 days from the date of purchase. Products must be returned 6 months prior to date of expiration. Restocking fees will be applied to returns that occur 30 days after invoice date. Returns will not be accepted on special-order items, insulin pumps or vendor drop ships.

Each return must include a Return Authorization Number. Unsolicited returns and returns without a Return Authorization Number will be charged a processing fee. All returns must be returned in original packaging and must be in the same unit of measure as originally purchased. Returns are subject to inspection by Cardinal Health at-Home. No credit will be issued for product that we determine cannot be resold.

Please call our Customer Service Department at 1-800-860-8027 to obtain a Return Authorization Number. Please have the invoice number and date of purchase available when calling. Please write the Return Authorization Number on a prepaid shipping label. You may also purchase a call tag by calling Customer Service at 1-800-860-8027.

Any product shortage or shipping errors must be reported to our Customer Service Department within 14 days of the delivery date.

When filing a defective product claim with Cardinal Health at-Home, please provide the below per request:

• Order #
• Item #
• UOM
• Defective Quantity
• Lot # / Serial #
• Detailed description of defect
• Photo of defect (if defect is expiration date, please capture date in the image)

*Please retain defective product for up to 3 weeks in the event that the manufacturer would ask for said product to be returned to them directly. IMPORTANT NOTE | For Select Manufacturers: If the manufacturer of any related defective product is identified on the list here , you will need to call the manufacturer directly to resolve the issue and obtain replacement product.